Pot să-mi personalizez buchetul?

Da! Oferim buchete personalizate în care puteți selecta florile, culorile și stilurile. Trebuie doar să face-ți click pe „Alege buchetul”

Oferiți livrare în aceeași zi?

Da, oferim livrare în aceeași zi pentru comenzile plasate înainte de o anumită oră limită și în funcție de locația dvs (livrare gratuită începând cu 1800 MDL). Pentru mai multe detalii, consultați opțiunile de livrare în timpul efectuării comenzii.

Florile din imagini sunt exact ceea ce voi primi?

Facem tot posibilul să respectăm aranjamentul din imagini; cu toate acestea, datorită disponibilității și ofertei sezoniere, unele flori pot fi înlocuite cu flori similare de calitate egală sau superioară.

Cum îngrijesc florile după ce le primesc?

Fiecare comandă vine cu instrucțiuni de îngrijire specifice tipului de flori achiziționate. În general, va trebui să tăiați tulpinile, să le puneți în apă proaspătă și să le țineți departe de lumina directă a soarelui și de curenții de aer.

Pot adăuga un mesaj personalizat la comanda mea?

Desigur! Puteți include un mesaj personalizat pe o felicitare la finalizarea comenzii, care va fi imprimat și inclus la buchetul dvs.

Ce se întâmplă dacă am nevoie de ajutor pentru a alege buchetul potrivit?

Echipa noastră de experți florali este aici pentru a vă ajuta! La finializarea comenzii puteți lăsa un mesaj cu detalii sau întrebări și noi vă vom asista în alegerea florilor perfecte pentru ocazia dvs.

+373 61 262779

Privacy Policy

PETALE (hereinafter referred to as the Provider) is fully committed to protecting the privacy of all personal data we collect, process, and store. PETALE is a personal data controller.

Controller: Any natural or legal person, public or private, including public authorities, institutions, and their territorial structures, which determines the purpose and means of processing personal data.

This Privacy and Data Security Policy helps you understand:

What personal data is
What data we collect and how we collect it
How, why, and for how long we process this data
To whom and why we transmit personal data
How we protect this data
What rights you have
How you can exercise these rights
How you can contact us

Details

1. What is personal data?

According to Law no.133 of 08.07.2011 on the protection of personal data, national normative acts HG no.296 of 15.05.2012, art.74/1, 74/2, 74/3, 74/4, the Contravention Code of the Republic of Moldova for the Protection of Personal Data, personal data is any information relating to an identified or identifiable natural person. Different pieces of information which, when combined, can lead to the identification of a specific person, also constitute personal data.

Examples of personal data: a first and last name; a home address; an email address such as firstname.lastname@company.com; an identification document number; location data; an Internet Protocol (IP) address; a cookie identifier.

2. What data we collect and how we collect it

Information you provide to us

Data you submit via the forms available on this portal (during registration/authorization, product/service sign-up/reservation, newsletter/community/forum subscription, event participation organized by the Provider, return/refund requests/rights requests, warranty certificates/vouchers, and contest participation) in physical or digital format, through emails sent to us, or as a result of phone calls.

Data automatically collected

When you access our portal (www.petale.md), the web server automatically saves access logs containing the visitor's IP address, the web resource (document) accessed, as well as information about the operating system/browser used. We store this data to prevent fraud and to ensure the security of the portal and information.

Additionally, on our portal (www.petale.md), we use cookies to improve the browsing experience of all visitors, as well as to measure the portal's effectiveness. We do not collect or process any information through cookies that could identify the user.

3. How, why, and for how long we process this data

Processing of personal data: Any operation or set of operations performed on personal data by automated or non-automated means, such as collection, recording, organization, storage, adaptation, modification, extraction, consultation, use, disclosure to third parties by transmission, dissemination or other means, alignment or combination, blocking, deletion, or destruction.

Storage: Keeping personal data collected on any type of medium.

The Provider will process personal data for the following purposes:

Providing the services/products you requested
To confirm the services/products you ordered and provide additional information about them
For offers, contracting, invoicing
To comply with current laws
For activities specific to the Human Resources department if you are interested in joining our team
To inform you about promotional offers, news regarding the services in our company's portfolio, or to invite you to free seminars we organize
To prevent fraud and ensure the security of the portal and information

We will process this data throughout our contractual relationship and, after its conclusion, for at least as long as required by applicable legal provisions in the field, including, but not limited to, archival requirements.

4. To whom and why we transmit personal data

The confidentiality of personal data is one of our most important concerns. We only transmit this data to third parties if necessary, and only the data required to comply with legal or accreditation requirements.

References The site may contain links to other websites. The site is not responsible for the content, quality, and security policies of these websites. This privacy statement applies only to information displayed directly on the site.

5. How we protect this data

Personal data is processed securely. PETALE has taken appropriate technical and organizational measures regarding data security to prevent unauthorized processing or alteration, loss or destruction, and to prevent unauthorized disclosure and access to personal data transmitted, stored, or processed.

PETALE uses advanced security methods and technologies, along with policies applied to employees and working procedures, to protect the processing of personal data, in accordance with applicable legal provisions.

PETALE makes all reasonable and commercially justified efforts to protect the personal data we hold, analyzing new technologies in the field and applying them, where applicable, to upgrade our security systems.

However, despite efforts to store the information collected in a secure operating environment, which is not available to the public, we cannot guarantee the absolute security of this information during transmission or storage in our systems.

6. What rights you have

Access, Information, Rectification, and Objection

You can contact us, and we will inform you about the personal information we have collected and processed regarding you and the purposes for which this data is used.

You have the right to correct any inaccurate, incomplete, outdated, or unnecessary personal information stored about you by contacting us. You have the right to object to certain processing of personal data.

Deletion and Restriction of Processing

You can also request the deletion of your personal data or the restriction of the processing of such data. However, some data is strictly necessary for achieving the declared purposes, and this data cannot be deleted.

Data Portability

You also have the right to receive the personal data you provided to us in a structured, commonly used, and machine-readable format, in accordance with applicable regulations.

7. How you can exercise these rights

The rights mentioned above can be exercised by submitting a written request to our postal address or email address. Please note that in certain situations, we may need to verify your identity before processing your request.

8. How you can contact us

You can contact us at: str. Liviu Deleanu 9/2, Chișinău, RM
Email: info@petale.md
Phone: +373 61 262779

This policy was updated on September 1, 2024.